Annual report pursuant to Section 13 and 15(d)

Revenue

v3.22.4
Revenue
 12 Months Ended
Dec. 31, 2022
Revenue from Contract with Customer [Abstract]  
Revenue Revenue
The Company accounts for revenue in accordance with Accounting Standards Codification (ASC) Topic 606, Revenue from Contracts With Customers for all periods presented. See Note 2 for a description of the Company’s revenue recognition accounting policy.
Contract Balances
For the years ended December 31, 2022, 2021 and 2020, the Company recognized revenue of $29.5 million, $22.9 million and $16.1 million, respectively, that was included in the corresponding deferred revenue balance at the beginning of the period.
Deferred Contract Costs
The following table summarizes the activity of deferred contract costs (in thousands):
Year Ended December 31,
2022 2021 2020
Beginning balance $ 16,804  $ 13,386  $ 10,578 
Capitalization of contract costs 12,343  12,828  9,670 
Amortization of deferred contract costs (11,120) (9,410) (6,862)
Ending balance $ 18,027  $ 16,804  $ 13,386 
Performance Obligations
Performance obligations promised in a contract are based on the services and products that will be transferred to the customer. They must be capable of being distinct and separately identifiable from other promises in the contract. The Company’s performance obligations consist of the following:
•Software services;
•Cloud-based phone services;
•Payment services;
•Onboarding/Installation services (pre-configured applications and phone hardware); and
•Phone equipment.
Disaggregation of Revenues
Revenue has been disaggregated into recurring and non-recurring categories to identify revenue and costs of revenue that are one-time in nature from those that are term-based and renewable.
The table below outlines revenue for our recurring subscription (software and phone services) and payment processing services, as well as for our onboarding services, and phone hardware (in thousands) for the years ended December 31, 2022, 2021 and 2020:
Year Ended December 31,
2022 2021 2020
Subscription and payment processing $ 136,592  $ 108,841  $ 74,182 
Onboarding 1,288  3,687  3,095 
Hardware (embedded lease) 4,237  3,343  2,619 
Total revenue $ 142,117  $ 115,871  $ 79,896